Troubleshooting

I am getting an "Invalid API Key" error

• Verify your API Key is correct
• Check that you're using the X-Api-Key header

My conversion has failed

• Check the error message in the status response
• Verify your document format is supported
• Ensure the document is not corrupted

My conversion is stuck in "pending"

Possible reasons:

• High system load - Check task_position in status response
• Large document - Complex documents take longer
• Network issues - Verify connectivity to the service

If your request is at the top of the queue and taking longer than 5 minutes, contact support with the task_id.

I am getting a "Task result not found" error

This means:

• Conversion is still in progress (check status first)
• Task has expired (results are kept for 24 hours)
• Invalid task_id (verify you're using the correct ID)

Always check the status endpoint before retrieving results.

I am observing low quality in the output

Possible causes and solutions:

• Low-resolution source - Use higher quality scans (300+ DPI)
• Unsupported format - Verify file format is supported
• Corrupted file - Test if your file opens in native application

If issues persist, contact support with sample documents.